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Customer Planner (M/F/D)

Viana do Castelo II - Portugal

Sep 21, 2023

Full time


Reliably delivering what’s needed today

There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things.  We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve efficiency, emissions and performance in all types of vehicles.

Constantly pursuing what’s next

Our proven track record has made us industry leader in clean, energy-efficient propulsion system solutions for combustion, hybrid and electric vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations, consumer demands and automaker requirements.

Product leadership that’s changing the world

Our employees have earned trusted partnerships with customers and suppliers around the world.  We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution.  Our strong operations and commercialization expertise result in high volume availability of competitive, efficient products that truly drive change.

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as a Customer Planner at our new production plant in Viana, Portugal.

Key Accountabilities:

  • Ensure compliance to company and business policies and administer open sales orders and ensure appropriate order flow.
  • Manage communication with customer and sales department to ensure process customer orders and shipment of products.
  • Monitor and evaluate customer schedules and ensure accurate billing of bookings.
  • On everyday basis manage shipment and respond to inquiries for status order and resolve customer issues and prepare efficient schedule for projects.
  • Monitor and process all returns according to financial requirements and ensure compliance to all SOX reporting requirements.
  • Ensure optimal practices for all processes.
  • Monitor customer performance and evaluate orders and provide required approvals.
  • Perform customer and production waterfall analysis to ensure good internal and external information flow to take decision aligned with defined strategy.
  • Evaluate all weekly metrics, identify, and mitigate risks, as well analyze all continuous improvement project

Main KPI:

  • Delivery performance to Customer – OTTR (On Time to Request).
  • Regular & Premium freight costs.
  • Finished Goods DOH.
  • Client acquisition and retention.
  • Excess & Obsolete.

Education & Experience:

  • Bachelor 's Degree in Supply Chain Management/Engineering/Business Management or equivalent is required
  • 5 years + of Customer planning experience working in an automotive production environment
  • Experience in automotive and /or EMS industry is an advantage
  • Negotiation Experience is a plus
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Lotus Notes, eRFQ, Web based Intranet Systems, MRP systems knowledge a plus
  • Enthusiastic, flexible and keen approach to learning, etc.
  • Ability to lead a team
  • Critical Analysis Skills
  • Structured individual with good problem-solving skills
  • Excellent communication skills and able to deal with all levels of the organization
  • Ability to work well under pressure and prioritize work accordingly
  • Must be able to work alone with minimum guidance, but also be able to operate effectively as part of a team.
  • Must be self-motivated/directed. Required to determine most, if not all, of own work assignments; both tactical and strategic. Requires minimal management input to achieve objectives.
  • English Fluent
  • Portuguese Fluent
  • German Fluent
  • Available to travel

EEO Statement

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin or disability.

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BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

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